How We Fix Businesses
Every business – large or small – faces organizational process challenges from time to time that impact their bottom line, customer satisfaction, and employee morale. Whether it’s growth, downsizing, acquisition or new product development, we provide customized solutions to meet your needs, on time and within budget.
Here are a few short case studies on how we’ve fixed a few businesses:
The case of a global technology company sales program
|
Client:
- Global Tech Spinoff
- Business Unit
- Downsizing
- 500 customers
|
Challenge:
- Staff reduced by almost 70%
- Effect a seamless transition through spinoff while maintaining high quality standards and customer demands
- Paper driven entrenched processes
|
 |
PR-ESG Fix:
- Created and implemented web-based platform to support all aspects of Sales Incentive Program
- Empowered remaining staff to build their dream program
- Consulted with sales staff and external customers for critical input and feedback
|
|
Value Add:
- Created a solution comprehensive and flexible enough to meet all current and anticipated needs and expectations
- Improved customer satisfaction by 100%
- Staff has strong ownership in new program/process, resulting in ongoing cost reductions and improvements
- Solution paid for itself within 6 months
- Reduced costs by $500K annually
To read more click here ….
|
The case of a national provider of network infrastructure solutions
|
Client:
- National provider of network infrastructure
- Expansion via aggressive acquisitions
|
Challenge:
- Assimilate cultures, systems and sales incentive practices of diverse organizations into a cohesive identity
- Entrenched, competing processes with sticky ownership issues
- Leverage combined purchasing power to capture maximum incentives from suppliers
|
|
PR-ESG Fix:
- Created innovative process to relay critical sales info
- Improvised additional process to manage contracted suppliers
|
|
Value Add:
- Increased sales incentive capture from $200K to $600K annually
- Increased manufacturer incentives by 200%
- Removed administrative work from sales team freeing them to focus on selling
To read more click here ….
|
The case of a global manufacturer and training center
|
Client:
- Training Organization
- Registration and Billing
|
Challenge:
- New product development carried restrictions not aligned with the existing processes
- Multiple stakeholders involved: external customers, sales organization, customer service, registration team, billing group, accounts receivable
- Entrenched processes produced turf wars, closing out communication on critical business needs and goals
|
 |
PR-ESG Fix:
- Improvised a registration solution for unique product curriculum
- Engaged staff to create innovative processes to accommodate values and goals of each interacting group
|
|
Value Add:
- Recovered $500K in lost revenue
- Improved communication, and therefore satisfaction among all stakeholders
- Created a credit card payment process which eliminated all A/R for this business unit
To read more click here ….
|
|
